Delete your Chyawan account

Last updated: 2026-10-27

You can delete your Chyawan (چیاوان) account and the personal data linked to it at any time. This page explains how, what is deleted and what is kept.

1Delete it in the app

Open the Chyawan app and sign in.
Go to Account → Settings.
Tap "Delete account". Read what will be deleted, type the word shown (DELETE in English) and confirm.

Before the account can be deleted, open orders must be delivered or cancelled, active trip bookings and rentals must be finished or cancelled, and if you own a store you must first hand it to someone else or close it. The app shows you anything that still needs to be done.

2Ask us to delete it

If you cannot use the app, open the app on any phone, sign in with the phone number of your account, go to Account → Help & contact and write "Delete my account":

In the app: Account → Help & contact. Send us a message there.
Email: [email protected]
Phone: +964 770 222 2469

We check that the account is yours (for example by asking you to reply from the account's number) and delete it within 30 days. We confirm when it is done.

3What is deleted

Your profile: name, phone number, email, profile photo, gender, city, date of birth and interests.
Your addresses, wishlist and saved devices and sessions (you are signed out everywhere).
Your points and your membership of any store team.

4What is kept, and why

Your orders, trip bookings, rentals and reviews stay without your name or phone number. We need them for accounting, receipts, warranty and refunds, and stores need their sales history.
Payment and refund records are kept as the law requires for accounting.
If your account joined with an invite code, we keep a one-way code of your number only to stop invite-bonus abuse; it can't be turned back into your number.
Server backups that may still contain your data are overwritten within 14 days.

5Delete only some data

You do not have to delete your whole account. In the app you can remove addresses, change or remove your profile details, clear recently viewed items and your wishlist, and turn notifications off. You can also ask us to delete specific data using the contacts above.