Terms of Use

Last updated: 2026-10-27

These terms apply when you use the Chyawan (چیاوان) app or website. By creating an account or placing an order, booking or rental, you accept them. Please read them together with our Privacy Policy: chyawan.com/en/privacy

1What Chyawan is

Chyawan is a marketplace. We run the app, the website and customer support. Products are sold, trips and travel packages are run, and gear is rented by independent stores and tour operators ("sellers"). The seller is named on every product, trip and rental. When you buy, book or rent, your agreement for that item or trip is with the seller; Chyawan provides the platform and helps if something goes wrong.

2Your account

• You must be at least 13 years old to create an account. If you are under 18, use Chyawan with the permission of a parent or guardian.
• You sign in with your mobile number and a one-time code sent by SMS. Give correct details and keep your phone and SIM card safe; you are responsible for what is done with your account.
• One account per person. Do not use someone else's number or pretend to be someone else.
• You can delete your account at any time: chyawan.com/en/delete-account

3Prices and payment

• Prices are in Iraqi dinar (IQD) and include what is shown at checkout, such as the delivery fee, before you confirm.
• Payment is cash on delivery. You pay the courier or the store when your order arrives, or as shown on your booking or rental (for example at the meeting point or when you pick up the gear). Chyawan does not take card or online payments at this time.
• Coupons and points follow the conditions shown in the app. Points have no cash value and cannot be transferred. We may change or end the points, rewards and referral programmes; points you already earned stay usable under the conditions in force when you earned them unless the law allows otherwise.

4Orders and delivery

• Each store confirms and delivers its own items to the cities shown. Delivery times are estimates.
• Check your parcel when it arrives. You may refuse a parcel that is damaged or wrong.
• You can cancel an order in the app while the store has not started preparing it. A store may cancel an item it cannot supply; you will be told in the app.
• To prevent abuse, we may limit cash on delivery, for example the number of open cash orders or bookings at the same time.

5Returns and refunds

• Each store sets its return period, which is shown in the app and counted from delivery. Unless the store shows otherwise, it is 14 days.
• Ask for a return in the app from the order, with the reason and photos. Items must be unused and in their original condition, unless they are faulty or not as described.
• The store answers the request in the app. After the store receives the item back, your refund is ready to collect in cash at the Chyawan office; the app shows the office address and opening hours.
• The delivery fee is not refunded. The part of a price paid with a coupon or points is not paid back as money.
• If an item arrives damaged, faulty or wrong, contact us and we will work with the store to fix it.

6Trips and travel packages

• Each trip or package is run by the tour operator named on it. The operator sets the itinerary, what is included, the meeting point and any requirements.
• Outdoor activities carry risks. Make sure you are fit for the trip, bring the right gear and documents, and follow the guide's instructions.
• You can cancel free of charge until 48 hours before departure, unless the booking shows a different time. A later cancellation (before departure) is allowed but not refunded; if you pay at the meeting point, cancelling costs nothing. A booking cannot be cancelled after departure.
• If the operator cancels a trip, for example because of weather or safety, you will be told and anything you paid is refunded in full.

7Gear rental

• The rental price per day and any security deposit are shown before you book.
• Pick up and return the gear at the agreed time and place, in the condition you received it.
• You can cancel free of charge until 24 hours before the start of the pickup day. After that, if you paid in advance, the first day's rental is kept and the rest is refunded; if you pay at pickup, cancelling costs nothing.
• The store may keep part or all of the deposit for damage, loss or late return, and must explain why in the app. The rest of the deposit is returned to you.

8Sellers

Stores and tour operators apply in the app with their business details and documents and can sell only after Chyawan approves them. Sellers must follow the Seller Terms shown in the app and the law, describe their items and trips honestly, and honour orders, bookings, returns and refunds. Chyawan charges sellers the commission shown in the app.

9Reviews, messages and content

• Write honest reviews about your own experience. Do not post content that is illegal, offensive, misleading or spam, or that shares someone else's personal data.
• You can report a review, a product or a store in the app. We may remove content and limit accounts that break these rules.
• You keep the rights to what you post, and you allow Chyawan to show it in the app and on the website.

10Things you must not do

Do not use Chyawan for fraud or fake orders, to sell illegal or dangerous items, to copy or scrape the app's data, to interfere with the service or other users, or to break the law.

11Our responsibility

We work to keep Chyawan available and correct, but it is provided as it is and as available. Sellers are responsible for their own products, trips and rentals. As far as the law allows, Chyawan is not responsible for indirect losses. Nothing in these terms limits rights that the law does not allow us to limit.

12Suspension and closing accounts

You can stop using Chyawan and delete your account at any time. We may suspend or close an account that breaks these terms or the law, and we will tell you why unless the law prevents it.

13Changes to these terms

When we change these terms we update this page and the date at the top. For important changes we also tell you in the app. If you keep using Chyawan after a change, the new terms apply.

14Law and disputes

These terms are governed by the laws of Iraq and the Kurdistan Region of Iraq. If you have a problem, contact us first and we will try to solve it. If we cannot agree, the competent courts of the Kurdistan Region of Iraq decide.

15Contact

• In the app: Account → Help & contact. Send us a message there.
• Email: [email protected]
• Phone: +964 770 222 2469